Aircraft Overhaul Component Shop
This aircraft overhaul facility needed on-time performance for critical their components – doors and structures. With this success, the program expanded to 16 additional work fronts.
“I have learned that Operating Rhythm™ starts out with a simple beat that explodes into a full symphony of attainable goals and transparent measures, leading to success. Such a simple process has produced such great results.”
—Crew Chief
Context/Challenge
In a joint initiative between the airline union and management, this airplane overhaul facility partnered with RLG in many shops to support their “Working Together” process.
Designed to improve leadership and realize a collaborative performance improvement culture, the doors and structures shops (historically poor performers) were targeted for the pilot project.
Approach
- Built a structure for effective communication using meaningful metrics for production flow in, out and through the shop, and overall performance.
- RLG’s Operating Rhythm™ proved to be a perfect way to bring together focus, accountability, involvement and appropriate response. Both crews and leadership responded well, with high engagement and more transparent and productive communication.
- Leadership coaching helped reinforce the need for appropriate expectation setting and response to performance.
- Performance improvement tools and teams focused on key challenge areas.
Result
This project successfully demonstrated the desired improvements in culture and bottom line results. On strong results, it was featured on local television media, and achieved RLG's prestigious Best of the Best award for results and client satisfaction.
- On-time component delivery improved 27%, enabling a $3 million annualized performance gain.
- Strong support was shown by both the union and management as they witnessed gains from the process. Both became verbal proponents for expansion beyond the pilot.
- This success built trust and paved the way for 16 more improvement projects across the base .
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